halu Legal Notice
We at halu operate our platform only in jurisdictions where local law permits online gaming and wagering services. This notice sets out the legal framework governing access to our services, the responsibilities you hold as a user, and our commitments regarding payment processing, account verification, and data protection. Our services are available only where applicable law allows; users are responsible for verifying that access and use comply with the laws of their own jurisdiction.
We do not offer our services in jurisdictions where online wagering is prohibited. If you access halu from a location where our services are not legally available, we reserve the right to restrict or suspend your account without notice. This legal notice complements our full terms and conditions and privacy policy; together, these documents outline the complete relationship between us and you as a user of our platform.
Service availability and jurisdiction
Our platform, halu, operates under the legal framework applicable to online gaming in supported jurisdictions across Indonesia and neighbouring regions. We maintain compliance infrastructure in Jakarta, Surabaya, and Bandung to verify user eligibility and process account applications. When you register with halu, you confirm that you are accessing our services from a location where such access is legally permitted. We are not licensed or regulated by any single national authority; instead, we operate services subject to the laws of the jurisdictions in which our users reside.
We do not hold or claim a gaming license from the Indonesian government or any other state regulatory body. Our payment infrastructure connects to local providers—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—through third-party processors who manage the legal compliance of financial transactions in their own capacity. You are responsible for understanding whether your jurisdiction permits you to use our platform. If you are unsure, you should seek legal advice from a qualified professional in your location before creating an account.
Your responsibility as a halu user
By creating an account on halu and using our platform, you accept full legal responsibility for verifying that such access complies with your local laws. You confirm that you are of legal age in your jurisdiction and that you have the authority to enter into a binding agreement with us. We make no representations about whether our services are legal in your specific location; that determination is yours alone. If you proceed with account creation despite legal uncertainty, you do so entirely at your own risk.
You agree that halu, our operators, our payment processors, and our service partners are not liable for any legal consequences arising from your use of our platform in a jurisdiction where such use may be prohibited. If you are prosecuted or penalised by local authorities for accessing halu, we accept no responsibility for your defence or any losses you incur. You indemnify us against any claims brought by authorities in your jurisdiction relating to your account activity.
Payment processing and financial responsibility
We process deposits and withdrawals through third-party payment providers who are licensed financial entities in their own jurisdictions. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, you are transacting directly with those providers; halu acts as a merchant aggregator but does not hold or control your funds. Similarly, when you request a withdrawal through online payment, e-wallet, mobile banking, or local payment virtual accounts, the settlement occurs between our payment processor and your bank. We retain no liability for delays, failures, or fees imposed by these third parties.
Your funds held in your halu account are not guaranteed by any deposit-insurance scheme. If halu ceases operations or faces financial distress, your account balance may be at risk. We maintain segregated accounts with our payment processors to safeguard user funds, but this segregation is a business practice, not a legal requirement in all jurisdictions.
Dispute resolution and legal contact
If you have a dispute with halu regarding your account, a payment transaction, or your use of our platform, you agree to attempt resolution through our customer support team first. Our multilingual support is available via live chat and email; responses are provided in English and local languages. If support cannot resolve your issue, you may lodge a formal complaint in writing to our legal department at [email protected], providing full details of your claim and the remedy you seek.
We will investigate complaints and respond within thirty days. If we cannot reach agreement through this process, disputes are subject to the laws of the jurisdiction where we operate and are resolved through arbitration or court proceedings in that jurisdiction. You waive any right to pursue claims in your own local courts. By using halu, you accept this dispute-resolution framework in its entirety. This legal notice is current as of May 2026 and may be updated without notice to reflect changes in our operations or applicable law. Continued use of halu following any such update indicates your acceptance of the revised notice.