halu Casino & Sportsbook Data Care

This page describes what we collect when you use halu and how we keep that data protected. Our privacy approach centres on transparency: we tell you what information we gather, why we need it, and who may access it. When you create an account on halu, deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or withdraw through mobile banking, local payment, online payment, or e-wallet, we collect details necessary for account verification, payment settlement, and regulatory compliance. We do not sell your data to marketers, and we apply standard encryption to protect your account and payment records.

Our services are available only where local law permits. We operate in supported jurisdictions across Indonesia and work with payment processors, live-dealer studios, and game suppliers who handle your information under our instruction. This policy outlines your rights, our obligations, and how you can contact us if you have concerns about your data.

What we collect on halu

We collect information in three categories: account details, payment data, and activity logs. When you register on halu, we ask for your name, email, phone number, and date of birth. We verify your identity using government-issued documents—a process that may take a few hours and is necessary for compliance with Indonesian financial regulations and anti-money-laundering rules. During this verification, you may upload a photograph of your identity card or passport, and we store this securely in an encrypted vault.

We collect payment information to process your deposits and withdrawals. If you deposit using DANA, e-wallet, or mobile banking, we receive your transaction identifier and the amount; the e-wallet provider handles your financial details directly, and we do not store your wallet credentials. If you choose local payment, online payment, e-wallet, or mobile banking virtual-account transfers, we generate a unique account number for you and receive confirmation once your bank confirms the transfer. We do not retain your bank account number after the transaction clears.

We log your activity on halu—the games you access, the markets you view, the times you log in, and your IP address. This helps us detect fraud, understand how users interact with our platform, and improve performance. We also collect information about your device: operating system, browser type, and mobile app version.

How we use your data on halu

We use your information for five main purposes. First, account administration: we need your name and email to create your login, send you withdrawal confirmations, and let you reset your password. Second, payment processing: we share your transaction details with local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment to execute deposits and withdrawals; these providers process the financial leg, while we manage the account ledger. Third, identity verification: we check your government ID against public registries to confirm you are who you claim and to comply with anti-money-laundering law.

Fourth, fraud detection and account security: we analyze patterns in your login location, device, and transaction size to spot unusual activity. If we detect a possible compromise—for example, a login from a different city within minutes of your last known location—we may temporarily lock your account and ask you to verify your identity via email. Fifth, platform improvement: we use anonymized activity data to identify slow pages, popular game categories, and payment method preferences, helping us optimise the halu experience.

We do not use your data for marketing purposes, and we do not share it with third parties for their own advertising. We do not sell your email address or phone number.

Third-party processors and your rights on halu

Our payment processors, game studios, and support platform may sit outside Indonesia. Your data may be transferred to servers in Singapore, the Philippines, or other jurisdictions where our partners operate. We sign data-processing agreements with each partner to ensure they apply the same protection standards we do. If our processors are hacked or misuse your data, we remain liable to you.

You have the right to request a copy of your personal data, to correct any errors, and to request deletion—subject to legal holds. If you believe we have misused your information, you can lodge a complaint with us using the contact details below. Our support team, based in Jakarta and Surabaya, will respond within five business days.

We use cookies on halu to remember your login session, your language preference, and your recent activity. Most cookies expire after 30 days. You can disable cookies in your browser, but doing so may limit your ability to use halu fully. We do not use third-party tracking cookies.

This policy was last updated in May 2026 and applies to all users accessing halu from supported jurisdictions. We may update this policy if our practices change, and we will notify you via email if material changes occur. Continued use of halu after a policy update means you accept the new terms. Our full terms and conditions are available in the footer menu.